Casinovo Terms & Conditions

Here you can find all information about Terms and Conditions which apply while playing on Casinovo
1- General


1.1 Casinovo reserves the rights to change the terms & conditions at any time without prior notice. Terms & conditions are in effect as soon as they are published on this page, but will never retroactively affect the bonus promotions. However, it is the player’s responsibility to check the terms & conditions regularly and prior to claiming any bonuses and making any bets in Casinovo.

2- Account

2.1 To be able to play real money games on Casinovo account must be opened.

2.2 Minimum age for opening an account is 18-years.

2.3 Players from the below countries cannot register an account with Casinovo:

United States of America, Us Minor Outlying Islands, US Virgin Islands

2.4 Players from Italy are not allowed to play any Net Entertainment games.

2.5 Only one account per person is allowed (one name, one account), if individual has more than one account this is called ”multi-accounting” which is highly forbidden and if recognised all those accounts involved will be blocked immediately.

If multiple players wish to play in our casino from a shared computer environment (dormitories, fraternities etc.), we strongly suggest they all contact our support before making multiple accounts to avoid unnecessary security procedures.

2.6 All requested deposit limits will be monitored by support and handled manually. Once the player reaches the desired limit, further depositing will be blocked. Support cannot prevent the player from making a single deposit that exceeds the desired deposit limit.
3- Account verification

3.1 All accounts may need to be verified for age verification, fraud prevention, payment processing, promotion restrictions, account closure, etc.

3.2 In order to withdraw you must submit copies of all the following personal documents:

Copy of a personal identification document (ID, driver’s license, or passport)

Copy of a utility bill (gas, electric, water, telephone – must not be older than 2 months) with name and address as registered in player’s casino account

Copy of front and back of the signed credit card(s) used for depositing

An additional authorisation form for credit card and documents may be requested from the Finance department

Please send copies of your personal documents to support@casinovo.com
4- Withdrawals

4.1 Minimum withdrawal amount is 20 €, unless explicitly stated otherwise in Terms & Conditions of the specific promotion.

4.2 All deposits must be wagered at least once before to be able to withdraw any balance

4.3 Successful withdrawals will be paid back to the player’s original method of deposit. If the deposit method account does not support a refund, or if the refund is not possible for whatever reason, withdrawals will be paid to the player via any payment method used by a player to deposit in Casinovo in the past.

4.4 In special cases, usually to prevent money laundering, the cashier will reserve the right to pay the player’s withdrawal via any method even if the player requested otherwise. Withdrawal requests to credit cards which are not refundable will be either issued to an e-wallet of player’s choice or via Wire Transfer or Bank Draft. In this case all processing fees are player’s responsibility.

4.5 Due to restrictions of the payment processor the minimum withdrawal amount processed via Wire Transfer is 500 €. For transactions within EU the minimum withdrawal amount processed with Wire Transfer is 100€. Maximum withdrawal amount processed to a player is 2000 € per a week and 5000 € per a month, unless otherwise specified in the promotional Terms & Conditions, where exceptions can be made to players with a higher VIP status.

4.6 Players who deposited with all available payment methods other than credit cards not enrolled in 3D secure program (Verified by Visa, MasterCard Secure Code) are not required to verify their accounts with documents until their total withdrawal sum reaches 1000€.

4.7 If withdrawal is limited (for example if you win with a Free Signup Bonus), any balance over the maximum allowed amount will be removed from the player’s account after the withdrawal is paid out.

4.8 Should a player attempt to withdraw before wagering has been completed, the bonus and any potential winnings derived from the bonus will be forfeited.

4.9 Casinovo reserves the right to refuse or withhold any bonus amounts or winnings if the player’s deposited funds were cancelled or denied by the payment service.

4.10 Casinovo finance department may take up to two (2) business days in order to process the withdrawal, after all the requested account verification documents are received and confirmed.

 

This casino is operated under the License No. 1668/JAZ issued to Curaçao eGaming, Authorised and Regulated by the Government of Curaçao.

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