We all know that online gambling is great fun, but sometimes for certain people, things can get too heated, moderation is forgotten and all of a sudden this enjoyable means of entertainment can become a very bad habit with severe consequences.
Casinovo’s management takes responsible gaming extremely seriously and has therefore, created this page to give you all the necessary information which will help you identify the symptoms of compulsive gambling behaviour as early as possible and also to provide you with instructions on how to set betting and transactional limits on your Casinovo account. All of Casinovo’s customer support agents are highly trained in identifying compulsive gambling patterns and will do whatever is necessary to assist players in this regard. Casinovo also performs a variety of checks to eliminate the possibility of gambling from individuals under legal age. The registration of dishonest or inaccurate information about a player’s age will result in any winnings being forfeit and may also lead to civil and/or criminal prosecution. In order to prevent the site being accessed by children/minors we recommend that players install and use website filtering software on their computers/devices. This will provide the ability to control or block the displayed content, set up passwords and prevent www.casinovo.com from being accessed by underage persons.
You may choose at your discretion to limit the amount you are allowed to place in a single betting round. If you try to place a bet higher than this set limit, the system does not allow you to place the bet.
You may choose at your discretion to limit the amount you are allowed to lose during any day period selected by you. If you reach this limit, you will not be able to place any bet until your set-day time limit passes.
You may at your discretion choose to set a maximum session time during which you are allowed to be logged in at the Website. After this period has expired, you will be logged out of the site and any game in progress is stopped.
You may at your discretion choose to limit your ability to access your Account (log in) for indefinite time in which your account will not be accessible again and your remaining funds are transferred back to your bank account.
You may at your discretion choose to limit your ability to access your Account (log in) for a time period you choose, during which your account will not be accessible and your remaining funds will be frozen. You will be able to use them after the expiration of the time period you have defined or you can request to be transferred back to your bank account.
All limitations mentioned above can be set by you through the cashier my profile section.
Any self-exclusion request would be valid exclusively for the brand you are currently a member of (i.e: www.casinovo.com) and does not include other casino websites operated by us.
All restrictions and exclusions shall immediately become effective upon inserting and confirming the settings in My Profile section of Casinovo’s portal. If you would wish to remove a restriction or increase a limit set by you, you will have to submit a written request to a member of our Customer Support team and such changes shall only take place after 7 days from when the request has been received by Casinovo’s Customer Support.
Online gambling entertainment can become addictive and lead to very harsh life changing consequences. We have listed below, some questions about the main symptoms of compulsive gambling behaviour. If you or a close relative/friend are experiencing at least one of the below mentioned symptoms, action should be taken immediately to avoid further consequences and seek the necessary and available help as soon as possible.
There are many organisations that can provide support and assistance to individuals who develop compulsive gambling problems. Casinovo Management encourages the use of these self-help organisations in case of gambling addiction. Below are the links of the main organisations: