Privacy Protection is a top priority at Casinovo and we declare to always keep our players’ privacy protected and handle the information that is trusted in our care with utmost respect and discretion.
The personal information we collect when you register with Casinovo consists of your first and last name, email address, birth date, gender, address, city, zip Code, country and mobile phone number. Additionally, we collect transactional information when you visit the website or use any of Casinovo’s products and/or services. This includes information about your gaming and monetary transactions and the use of our financial products and services.
When you visit casinovo.com, the site automatically records information from your computer and browser such as: IP address, cookie information, software and hardware information and the pages you visit.
Occasionally, we may also collect information from the surveys we carry-out and other customer research we conduct.
In order to prevent any identity thefts or other safety issues and for legal purposes, we are eventually asking you to establish your identity to Casinovo. For this purpose, we require copies of certain documents.
The documents requested may include, but are not limited to:
Copy of a personal identification document (ID, Driver’s license, or Passport)
Copy of front and back of the signed credit card(s) used for depositing funds into your Casinovo account
Copy of a Utility bill (gas, electric, water, telephone – must not be older than 2 months) with name and address as registered in player’s casino account
Copy of Confirmation Document
Copy of Bank Reference Letter
For which purposes is player information collected?
Below is a list for the main reasons why player data is collected by Casinovo :
Player Account Management - To manage player account details and keep track on bonuses/promotional activities
Improved Customer Service – Using your personal information to help us improve the quality and efficiency of our customer service and provide more personalised assistance
Financial transaction services – To provide you with banking services and process your financial transactions. This information is strictly protected and is exclusively shared with the relative banking service providers.
Communication - We may use your email, phone number and other information you have provided for us to communicate and respond to requests and questions, send you SMS, AMS or give you a personal phone call from our VIP team. If you subscribe and opt-in to our mailing list, we may send you emails about Casinovo news, updates, promotions, products and services information. The communication frequency may change from daily, to weekly, to monthly. If you want to unsubscribe and remove yourself from our mailing list, you can contact our Support via live chat or email and request for un-subscription or else, you can also click on the “unsubscribe” button at the bottom part of any of our emails, un-subscription is always possible! The un-subscription is without costs other than the transmission costs pursuant to the basic tariffs being incurred in this regard.
Security - We use the information given to us to protect our players from possible identity thefts and from other means of abuse.
To guarantee the player information safety at all times on Casinovo, we use multi layered security procedures when dealing with sensitive information. All the information exchanged between you and Casinovo is protected with SSL digital encryption and stored in our vault like servers that are guarded with the latest firewall technology available. Our Casinovo database is monitored at all times in case of unauthorised access.
Casinovo stands behind your right to privacy and we are dedicated on protecting all the information that is trusted in our care. Casinovo declares that it does not share or disclose your information with any third-parties, except in the following circumstances:
To provide the information to trusted partners who work on behalf of or with Casinovo under strict confidentiality agreements. These companies may use your personal information to help Casinovo to communicate with you. However, these companies do not have any independent right to share this information.
To respond to subpoenas, court orders, or legal processes, but also establish or exercise our legal rights or defend against legal claims.
Deleting the information
All the information you have given to Casinovo is rightfully yours. As long as you decide to remain a customer of www.casinovo.com, we will keep this information for the purpose to provide you with our services. At your own discretion and at any given time, you can request a copy of all the information we have collected from you and request for deletion.
Address: 3G Services Limited, #7B Neal Pen road, Belize City, Belize
Telephone number: +356 27781255