SUPPORT

Frequently Asked Questions

Why choosing Casinovo?

There exists an abundance of online casinos, but with Casinovo you are guaranteed to have access to the best selection of 3D slots and traditional table and card games - many of these games are also available as a mobile version. Casinovo also provides a great Live Casino platform and offers outstanding promotions at a regular basis.

How to create an account with Casinovo?

Simply click on the following link, and then enter your personal information into the form. You can also find a detailed explanation of the registration process here.

Are the games at Casinovo fair?

We only choose the best casino games developers and therefore we ensure a complete fairness of our games. All our games are regulated by a random number generator (RNG) to ensure that every outcome is totally random.

Can you play for free on Casinovo?

Yes. At Casinovo, all the games can be played in "Fun-Play" mode; you don’t need to deposit money.

Is my personal information safe?

Casinovo uses high-grade 128-bit public key encryption to protect all financial and personal data which are sent between the website and the gaming client and which are stored in the database. Sensitive payment card information is never being stored on our side. We respect the privacy of our customers and take all reasonable steps to protect your personal information. In addition to using a variety of security technologies, Casinovo has long-established procedures to protect all kinds of personal information from any unauthorized access, use or disclosure.

What are the benefits of becoming a verified player?

As soon as you become our verified player, you will enjoy faster payouts of your winnings, higher bonuses and promotions, faster customer service, special events and tournaments. To become our verified player, please scan both sides of your photo ID document (driver's license or passport) and send to payments@casinovo.com. Upon successful verification we will credit your player account with a complementary bonus.

How to deposit money in my account?

A page entirely dedicated to the money deposit process is available here.

What kind of payment methods are available?

Casinovo offers the following payment methods: credit card (Visa, Mastercard), bank transfer, Skrill / Moneybookers, Neteller, Paysafecard, Direct eBanking, Giropay.

You can find more details about these payment methods on our explanatory page.

How do I withdraw my winnings?

A page dedicated to the withdrawal is available here.

Can I cash out my bonus at any time?

The use of bonuses is subject to the bonus terms. We invite you to learn how our bonus system works by visiting the "Bonus Terms“ page before claiming them.

Why cannot I play on mobile?

We recommend that you use a standard Browser on your mobile (Chrome and Safari), and make sure that your OS is up to date. Please check your Browser version and download the latest version if necessary. Casino requires at least iOS version 8 or Android 4.4.4 or a newer version of these operating systems.

Why did I receive an email asking me to provide additional information?

If our security system is alerted and if there are discrepancies between the bank details and your account details, Casinovo requires additional information in order to ensure that no fraudulent action is occurring.

Is Casinovo compatible with all browsers?

Casinovo is optimized for all modern browsers. However, for an optimal use, we recommend using primarily Google Chrome and Mozilla Firefox.

 
 

Can I play on Casinovo from my smart phone or tablet?

Of course, Casinovo has been designed for a convenient use on smart phones and tablets. Please ensure that you are updating to iOS version 8 or Android 4.4.4 or a newer version.

I cannot remember my password and/or my username, what to do?

No worries, just click on the "Lost password?" link located at the top of the page, below the "Sign-in" button. Provide your username, last name and email address. You will shortly receive an email containing the information needed to log in to your Casinovo account.

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