Only one bonus offer is allowed per player, account, address, computer and IP address. Casinovo.com reserves the right to close any account that is deemed a duplicate account, and confiscate the funds of this account.
When accepting a deposit bonus, the players deposited amount + bonus amount are placed into a “bonus balance”.
Players have the right to choose not to receive bonuses. In the case of automatically credited bonuses, players need to contact customer support after completing their deposit to have their bonus removed. For both automatic and manual bonuses, players need to contact Customer Support before any bets are placed and wagering commenced.
Unless otherwise stated, the minimum deposit required in order to receive any bonus is 10€ or equivalent in another currency.
Unless otherwise stated, all deposit/reload bonuses are subject to a wagering requirement of fifty times (x50) the bonus amount before the funds can be withdrawn.
If a withdrawal is attempted before wagering requirements have been met, the bonus balance including any winnings derived from the bonus balance will be forfeited
When a player receives a bonus and starts playing, he will first start playing using his real money balance, followed by the bonus money balance.
If a player loses his entire deposit and its associated bonus prior to reaching wagering requirements, any remaining wagering requirements will be waived.
Once wagering has been completed, the bonus amount and any winnings earned using the bonus balance will become real money and will be transferred to the player’s main account balance.
The players can request a withdrawal of his own deposited amount prior to fulfilling the wagering requirements however the bonus and any potential winnings will be forfeited.
With regards to reload bonuses, players are only eligible for them if they do not have a pending/withdrawal.
Players are only allowed to make a one-time withdrawal for a maximum amount of 10x the original deposit when the winnings result from playing a deposit/reload bonus. Any additional winning credits will then be forfeited.
Bonuses offered by casinovo.com are solely intended for genuine recreational players only. Bonus/Promotional abuse will not be tolerated. Player betting patterns and activity are constantly monitored and in case of bonus abuse, Casinovo reserves the right to cancel, suspend or lock any player account found guilty of abuse as well as void/revoke any pending gaming activity and refund the original deposit. Casinovo can also decide at its own discretion to ban any player from participating in Casinovo’s promotions for a definite or indefinite period of time as decided by Casinovo’s management
Different game types contribute differently towards wagering fulfillment. For example if a game type contributes 100% towards wagering, it means that if you bet 10€, 10€ will contribute towards wagering fulfillment.
Below are the eligible games for bonus wagering contribution and their relative % contribution:
Slot games: 100%
Simple games: 100%
All other games: 0%
Slot games Scrooge, Devil's Delight, Bloodsuckers and Dead or Alive are excluded from all bonus promotions. If a player plays these games whilst wagering a bonus, the bets placed on these slot games will be deducted from the player’s real money balance (if available) and they will not contribute towards wagering fulfillment of the pending bonus.
Wagering for the 100% match bonus is 50 times the bonus amount. For example if a player deposits 10€, he will receive 10€ as bonus and in order to fulfill wagering, he will have to reach a balance of 500€ (10€ x 50 = 500€). Should a player attempt to withdraw before wagering has been completed, the bonus and any potential winnings derived from the bonus will be forfeited.
The free spins credited as part of the welcome offer will be credited manually the day after the deposit has been made before 12:00 CET. Players are requested to contact customer support in order to receive the free spins. Free spins have additional terms and conditions which are explained further on in this document.
Should a player choose to forfeit the 100% bonus, he will not be eligible to receive the free spins.
Free Spin bonuses have no wagering requirements. That means that any winnings derived from a free spins bonus do not need to be wagered before becoming real cash.
There are no wagering requirements for free spins bonuses.
For players who have never made a deposit at casinovo.com, the maximum cashout on free spins winnings is €100 or equivalent in another currency. For players who already made a deposit at casinovo.com, the maximum cashout on free spins is €300 or equivalent in another currency.
Only players from the following countries are eligible to receive no deposit free spins bonuses: Austria, Australia, Belgium, Finland, France, Germany, Greece, Ireland, Sweden, Netherland, New Zealand, Norway, Switzerland
If a player attempts a withdrawal while still wagering his first deposit bonus will also have the free spins earned and any winnings derived from the free spins forfeited.
By default and unless otherwise specified, all no deposit / free money bonuses have a wagering requirement of 50 (fifty) times the bonus amount.
In case of winnings derived from no deposit/free money bonuses, the maximum allowed withdrawal is of 50€ or equivalent in other currency. The initial no deposit/free money bonus amount is not withdrawable with possible exception of higher bonus amounts, higher VIP level or in case a minimum of 20€ have been placed.
Only players from the following countries are eligible to receive no deposit free spins bonuses: Sweden, Finland, Norway, Denmark, Germany, UK, Ireland, Netherland, Belgium, Switzerland, Austria, Australia, New Zealand and Canada.
The player must undergo full KYC procedure which also includes a minimal deposit of 20€ or equivalent in other currency before winnings derived from a no deposit/free money bonus is attempted. The deposit amount is then entirely reimbursed to the player in addition to the winnings.
A no deposit/free money bonus cannot be issued to players whose balance is greater than 1€
A Cashback bonus is a bonus which is not triggered or linked to a specific deposit and is given manually by a member of Casinovo’s team.
A cashback bonus is mostly given as a percentage of losses incurred, back into the player’s account.
Cashback bonus credited bonus amounts can be credited as a good will gesture or regularly/occasionally to selected players for loyalty compensation and/or as part of the Casinovo’s VIP program which is purely by invitation and amounts are decided on a case by case basis according to the player activity frequency and amount of losses incurred.
Non credited Cashback has to be claimed within the current month (deposit made the last day of the month cashback can be claimed the following day)
The minimum credited cashback amount is of 5€ or equivalent in another currency.
Unless otherwise stated, cashback bonuses have a wagering requirement of 50x and the eligible games are video slots and simple/arcade games.
In order for a player to be eligible to receive cashback bonuses, his account balance must be under 1€ or equivalent in other currency.
Casinovo’ management reserves the right to change or cancel its cashback program at any given time, for any reason deemed necessary by the management and without pre-advice.
Comps or Comp Points (abbreviation of complimentary points) are a type of real money reward that Casinovo players receive against any bet placed on the different available casino games.
Our casino games generate points at different rates. The rate is expressed as a percentage, which equals to the fraction of 1 casino point earned with every 1€ (or other currency equivalent) bet placed. Any bet, regardless of size count towards earning comp points.
The below list shows you the different point to money percentage conversion rates:
Video slots: 10% (doubling or gamble feature 0%)
Classic slots: 10% (Jackpot 6000 count 5%)
Simple Games: 10%
Jackpot games: 10%
Table games: 1%
Video Poker: 5% (doubling or gamble feature 0%)
Simple Games: 10%
Live Casino games: 5%
Note: Sometimes specific terms and conditions apply to specific promotions.
Automatic bonuses maybe attached to some deposits, if you do not wish to receive an automatic bonus, you can contact support after your deposit and some bonuses may be removed. Important: for any bonus to be removed, you must contact support before placing any bets and starting your wagering.